FAQs

Do you sell whole-bean and ground? What grind size is it?

All Episodes are available Whole Bean or Ground (250g).

Which currencies can I pay in?

You can shop in USD, EUR, SEK, GBP (selector in the site header).

SHIPPING & DELIVERY

Where do you ship?

North America: United States & Canada.

Scandinavia & EU/UK/CH via PostNord, DHL, UPS. Countries listed include Sweden, Denmark, Finland, Norway*, Austria, Belgium, Estonia, France, Germany, Iceland, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Switzerland, UK*, and more (special rates/customs apply for Norway & UK).

How fast do you process orders?

Orders are prepared with care and often ship the next business day; North America processing is 1–3 business days.

How do I track my order?

You’ll get a tracking number by email; tracking can take up to 48 hours to update.

Do you ship to service points?

Yes, when available, you can select a local service point (convenience store/supermarket pickup) at checkout to reduce environmental impact.

What if I don’t collect my package?

Pick up within 7 days. Unclaimed packages are returned; reship at your cost.

Can you ship to P.O. Boxes?

Some carriers won’t deliver to P.O. Boxes—use a residential or business address if unsure.

Do you offer free shipping?

No.

RETURNS & REFUNDS

What’s your return policy on coffee?

Since coffee is a fresh food, opened bags can’t be returned. If there’s a quality or damage issue, contact the team within 30 days for a replacement or refund.

What about gear, merch, and accessories?

Email hello@coffeetellers.com with your order number; if eligible, you’ll receive a prepaid return label and simple drop-off steps. Refunds are issued when the item reaches the warehouse.

Where are returns processed?

U.S. & Canada: via the U.S. center
Europe & Scandinavia: via the EU hub (For other regions, email before returning.)

Do you refund shipping?

Original shipping isn’t refunded unless we made a mistake. Uncollected packages returned to sender may incur a fee before refund.

WHOLESALE & PARTNERSHIPS

Do you do wholesale?

Yes, we do.

SUSTAINABILITY & ETHICS

What sustainability practices do you follow?

Organic methods from sowing to roasting, renewable energy, optimized water use, minimized waste, and roasting at origin to keep more value with growers. Packaging is biodegradable/recyclable.

PRIVACY & DATA

How do you handle my personal data?

Privacy Policy last updated April 9, 2025. Coffee Tellers runs on Shopify; uses cookies/online tracking; recognizes Global Privacy Control (GPC) signals for opt-out; and outlines rights (access, delete, correct, portability) depending on jurisdiction.

CONTACT

What’s the best way to reach you?

General/Shipping/Returns: hello@coffeetellers.com