Refund policy

Something not quite right? Let us know 🙂

Since we deal primarily with food products (freshly roasted coffee), we unfortunately can’t accept returns on opened coffee bags. Yeah, it sucks — but we’re working with a product that’s made to be enjoyed fresh.

That said: if there’s an issue with quality, damage, or something just doesn’t feel right, reach out within 30 days of receiving your order. We’ll work with you to sort it out — whether that means a replacement or a refund.

FOR GEAR, MERCH , AND ACCESORIES
Send us an email at hello@coffeetellers.com with your order number and a short note about the return. If your return is eligible, we’ll send you a prepaid return label and simple drop-off instructions.

Once your item arrives at our warehouse, we’ll issue your full refund and confirm by email.

WHERE RETURNS ARE PROCESSED? 

U.S. & Canada — handled via our U.S. center

Europe & Scandinavia — processed through our EU hub

Other countries — send us a message before returning anything and we’ll figure out the best way together

A FEW THINGS TO KEEP IN MIND: 

• We don’t refund original shipping costs, unless the return is due to our mistake.
  
  
• If your package was uncollected and returned to us, we’ll deduct a flat fee to cover return shipping and admin before issuing your refund.

We’re a small team, and every return helps us get better. Thanks for giving us the chance to make things right 💛